FAQ

NO, under no circumstances does our company accept counterfeit products to be sent to Amazon FBA/FBM or any marketplace.

If any customer sends counterfeit products to our company or products that are against Amazon's sales policies, they will be discarded without prior notice.

We are a company approved by Amazon itself (Amazon SPN), our team is trained to offer the best inspection service on the products we receive, such as:

1. Receipt and Initial Check
Objective: Ensure that the quantity and items received correspond to the order made by the seller.
✅ Counting the units received.
✅ Verification that the products correspond to the description and the correct SKU.
✅ Recording of any discrepancies (shortage, wrong or damaged items).

2. Quality Check
Objective: Ensure that the products are in perfect condition before shipping.
✅ Visual inspection to identify defects, dents or signs of use.
✅ Functional testing (if applicable) to verify that the product is working correctly.
✅ Assessment of the integrity of the original packaging (no tears or broken seals).

3. Amazon Requirements Inspection
Objective: To avoid non-compliance issues with FBA.
✅ Checking the UPC or FNSKU barcode (if it already comes from the supplier).
✅ Checking Amazon restrictions (e.g. dangerous, prohibited or restricted products).
✅ Checking expiration dates for perishable products.

4. Packaging Inspection
Objective: To ensure that products are protected and meet Amazon requirements.

✅ Removing prices
✅ Removing the store name from products.
✅ Removing invoices that appear inside a shoes box, for example.
✅ Assessing the need for repackaging (e.g. damaged boxes).
✅ Using poly bags for loose items or items that require extra protection.
✅ Applying a security seal (if necessary).
✅ Guarantee that products are sold as new (without signs of handling).

5. Separation of Defective or Non-Standard Products
Objective: Prevent problematic products from being sent to Amazon, avoiding returns and penalties.
✅ Separation of defective items for return to the supplier.
✅ Communication with the customer (seller) to decide on products with problems.

6. Reports and Feedback for the Customer
Objective: Maintain transparency and improve the logistics process.
✅ Sending photos of inspected products (if there are any problems).
✅ Notification of problems and recommendations to avoid future failures.
✅ Suggestions for improvement to suppliers (if there are recurring problems).

*** We work hard to ensure that our customers do not receive negative feedback on their sales, we are our customers' eyes on the products.

Yes, we offer FBM service to all our customers who sell on any marketplace.

If you ship less than 150 units per month, YES.

There will be a nominal monthly fee of $24.99 for all customers who ship less than 150 units per month.

The first charge of this small monthly fee will be applied 30 days after your registration in our system, if the customer has not sent 150 units in the previous month and will continue on a monthly basis for customers who do not meet the 150-unit threshold in the preceding month.

If your account is enabled in our system and you want to avoid being charged a monthly fee because you cannot send more than 150 in a month, please send us an email ([email protected]) to disable your account until you can send more than 150 and not be charged a monthly fee in the next month.
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For Customers Shipping More Than 150 Units Per Month:

Please be assured that this change does NOT affect you. Your shipping/Prep process and fees will remain the SAME.
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Would you be flexible on the $25 charge for minimum units for the first few months?

This depends on your commitment to having a volume of shipments with our company.

We give our customers 30 days free of charge to test our system and way of working. If you like it, you just need to have a minimum volume of 150 units shipped per month to be exempt from this fee, or you can ship less than 150 units per month by paying the minimum fee of $24.99.

1 - We will create shipments and print shipping labels on your behalf; furthermore, we'll have a sub account in your 'Amazon seller account' that has 'Manage Inventory and FBA Shipments' privileges (no financial data of yours can be accessed via this account); we'll only have access to your shipping plan so that we can do the following: (A) print your FNSKU labels; (B) update your plan, and (C) print your UPS/LTL labels to ship your shipment to Amazon.

2 - Regarding all products forwarded to our warehouse: you must create an INBOUND in our system informing which products and quantities we will receive.

3 - After our company confirms receipt of the products, you'll be able to request FBA or FBM shipments.

4 - At this point, just create OUTBOUND in our system and leave the rest to our team.

5 - Our team handles the FBA Shipment creation process on your behalf including printing FNSKU labels, uploading box content info, and arranging shipping (using Amazon partnered-carriers).

6 -In less than 48 hours, the whole process is done and sent by an Amazon partner-carrier. *You can follow inside your seller central.

Les than 48h for INBOUND in our system.

Less than 48h for FBA, after you create OUTBOUND in our system.

Less than 24h for FBM, after you create OUTBOUND and attach the shipping label in our system.

Since 09/2017.

No, we only sell products that our customers discard or for not paying the storage fee (after 20 days free), our focus is not on competing or copying our customers' products, don't worry about that.

If our client wishes, we can sign a term (client creates and sends us the term) that we will not copy their products or be competitors of our clients, we will sign the term.

We will charge your credit or debit card registered in our system for your shipments on the same day that we complete the outbound, this could be from Monday to Friday.

It depends on the day you create Outbound in our system and our team finishes shipping your products to Amazon FBA or FBM.

By email or WhatsApp app chat.

You can send as many units as you want, but if you send less than 150 units per month there will be a nominal monthly fee of $24.99 for all customers who ship less than 150 units per month.

The first charge of this small monthly fee will be applied 30 days after your registration in our system, if the customer has not sent 150 units in the previous month and will continue on a monthly basis for customers who do not meet the 150-unit threshold in the preceding month.

For Customers Shipping More Than 150 Units Per Month:

Please be assured that this change does NOT affect you. Your shipping/Prep process and fees will remain the SAME.

Yes.

We currently have over 40,000 customers registered in our system (wholesale, O.R, Private Label).

Make your application in the link below:

https://prepcentertaxfree.com/client-application

No, sorry. Unfortunately, our address can only be used as a delivery address for products.

No, you do not pay sales tax when you ship to our company because our state (Delaware) is exempt from sales tax.

The PrepCenterTaxFree will store your products for a pre-determined period of time (20 days FREE) and prepare customers' products for shipping to Amazon FBA or FBM, Ebay, Walmart warehouses.

We will receive the goods and include them in the customer's inventory/suite for the above-mentioned period.

After this period, a fee will be charged.

*Storage Fee:*

Pallet Space:

(48 x 40 x 72 / 1,500lb), After the 20 free days there will be a charge of $55/month per pallet.
Per pallet position (48 x 40 x 72 / 1,500lb).
We will store all your products in a space that fits a pallet.

*Small parcel:*

(25x25x25) maximum of 5 FNSKU in the box, after the 20 free days there will be a charge of $30/Month.
We will store all your products in a space that fits at box, If the products do not fit in this 25x25x25 box, the products will automatically be stored in the pallet space.

Amazon storage fees are getting higher and higher!!!

You can store most of your Amazon FBA inventory with our company and then ship it to the Amazon warehouse as needed to replenish your inventory. Our storage fees do not change in Q4 like Amazon does. Our storage fees are fixed and the same for all 12 months of the year and we do not charge extra for long-term storage.

If we do not receive the request by e-mail and/or payment for the extension of storage by the customer within 2 (days) calendar after the end of the period, the packages/products will be considered abandoned and PrepCenterTaxFree reserves the right to sell them, either by public auction or private sale, without prior notice.

We scan every box that is delivered to our company and add it to this link.

If this link says it was received, you are sure that your box was delivered here to our company.

If on the carrier's website it says it was delivered but on this link it says it was not received, it was probably delivered to the wrong location, you have to contact the store as soon as possible letting them know that you did not receive it at the correct address.

https://prepcentertaxfree.com/track-package

Yes, you can import an Outbound shipment that was created in InventoryLab to our system, but this is optional and there are several other ways to create both Outbound and Inbound shipments in our system.

Our system gives you the option to control everything in a much more practical way.

Everything you buy and send to our company, you must create an INBOUND in our system (we have a spreadsheet in the system for you to use and upload).

But all control will be done by the system, which is much better and more practical than using a spreadsheet to control your inventory and shipments.

Yes, our support is considered one of the best in the Pre Center market. Our main customer support channel is via WhatsApp App, but it can also be via email.

If by chance our team damages your product while handling it, yes, we will give you the value of the product as credit in your account after you send us the product purchase invoice.

If by chance we lose your product within our company, the refund process will be the same as that applied in cases of product damage.

If your supplier sent a product that is different from your purchase or arrives damaged, we will add the product to the FIX ISSUES tab of our system with a photo.
You will have the option to return the product by creating a return Outbound in our system and attaching the shipping label that your supplier will provide you.

We do not accept HAZMAT products, but we do accept perfume.

We do not accept products over 50lb.

Yes, we receive removal orders from Amazon and the products will be treated and inspected the same way as a normal purchase.

We do not take professional photos for marketplace listings, we can take regular photos of the products.